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MOON Returns & Exchanges

How do I exchange or return my order?

If you'd like to exchange or return your MOON UltraLight, fill out our contact form and include your order number. Once we receive your message we'll contact you with instructions.

Please allow one week for your return to be fully processed and a refund or store credit or exchange to be issued.

What is MOON’s return policy?

We appreciate your customer loyalty and will make sure we do whatever we can to make your experience a great one. If you are not fully satisfied with your order, the item(s) can be returned within 30 days of the delivery date for a refund or store credit (excluding original shipping costs*). Please ensure your MOON UltraLight is in unused condition with the original packaging still intact. If the returned item looks used, we cannot restock it, and your request for a refund or store credit will not be processed. The original item will be returned to you.

*Original shipping charges are non-refundable except in cases where we have made a shipping error.

Please allow one week for your return to be fully processed and a refund or store credit or exchange to be issued.

Please find MOON’s full return policy here

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