We appreciate your customer loyalty and will make sure we do whatever we can to make your experience a great one. If you are not fully satisfied with your order, the item(s) can be returned within 30 days of the delivery date for a refund or store credit (excluding original shipping costs*). Please ensure your MOON UltraLight is in unused condition with the original packaging still intact. If the returned item looks used, we cannot restock it, and your request for a refund or store credit will not be processed. The original item will be returned to you.
*Original shipping charges are non-refundable except in cases where we have made a shipping error.
Please allow one week for your return to be fully processed and a refund or store credit or exchange to be issued.
Moon Selfie, Inc. (“Moon”) warrants each new MOON UltraLight (a “Device”) will be free from defects in manufacture and workmanship for a period of one (1) year from the date of purchase when used under normal conditions and maintained according to the requirements outlined in the Instruction Manual provided with the Device. This Limited Warranty is subject to the conditions and exclusions in Section II below. This Limited Warranty applies only to the original buyer of the Device in the United States or Canada. For warranty coverage, Proof of Purchase as the original purchaser, is required. Buyers are responsible for the return shipping cost of any defective Device, which must be shipped prepaid and insured (COD’s are not accepted), provided that, Moon in its discretion, may refund the return shipping costs. A buyer’s sole remedy for any Device with a defect in manufacture or workmanship shall be repair, exchange, or replacement of the Device, at Moon’s discretion. If the Device is replaced, Moon reserves the right to do so with a Device of equal or greater value. The cost of reshipping a repaired, exchanged or replacement Device from Moon to a Buyer under this warranty will be paid by Moon.
If a replacement Device is issued by Moon, the coverage under this Limited Warranty shall continue for six months following buyer’s receipt date of the replacement Device, or the remainder of the original warranty period, whichever is greater.
This Limited Warranty does not apply to defects or failures caused by: (1) normal wear and tear; (2) accidents; (3) misuse (including failure to follow or to maintain the Device in accordance with the Device Instruction Manual); (4) neglect; (5) disassembly; (6) alterations; (7) servicing other than by Moon authorized technicians; (8) external causes such as, but not limited to, water damage, exposure to sharp objects, exposure to excessive force, anomalies in the electrical current supplied to the device, and thermal or environmental conditions, or (9) other circumstance beyond Moon’s control.
In order to be eligible for service under this warranty a buyer MUST contact Moon at [Customer Phone Number] (Monday-Friday, 8:30 am – 5 pm EST) to obtain a return authorization (RMA) number within one year of the purchase date. Once an RMA number has been assigned to you, you are then responsible to ship the product along with proof of original purchase back to Moon at [RETURN ADDRESS].
Please address any questions should be addressed to our Customer Support staff for clarification:
Fill out our contact form.
The Moon Helpline is available during the following times: 8:30 a.m. to 5:00 p.m. EST
THIS WARRANTY IS THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT FOR THE PRODUCT BETWEEN MOON AND YOU. MOON HEREBY DISCLAIMS, TO THE FULLEST EXTENT ALLOWED UNDER APPLICABLE LAW, ALL OTHER REPRESENTATIONS AND WARRANTIES, EXPRESSED OR IMPLIED, REGARDING PRODUCT (INCLUDING SOFTWARE) AND MATERIALS PROVIDED HEREIN OR OTHERWISE MADE AVAILABLE TO YOU, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. THE DURATION OF ANY IMPLIED WARRANTY THAT IS NOT EFFECTIVELY DISCLAIMED WILL BE LIMITED TO NINETY (90) DAYS. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
YOU ARE SOLELY RESPONSIBLE FOR ALL DAMAGE AND LIABILITY ARISING OUT OF THE USE OF THE PRODUCTS AND SERVICES PURCHASED, EXCEPT DAMAGE AND LIABILITY RESULTING FROM MOON’S NEGLIGENCE OR A DEFECT IN THE ITEM. MOON’S SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO YOU IN CONNECTION WITH ANY CLAIM THAT RELATES TO ANY PRODUCTS OR SERVICES THAT YOU PURCHASE FROM MOON SHALL NOT IN ANY EVENT EXCEED THE TOTAL AMOUNTS PAID FOR THE PRODUCTS OR SERVICES THAT ARE THE SUBJECT OF THE CLAIM.IN NO EVENT (EXCEPT AS OTHERWISE REQUIRED BY APPLICABLE LAW) SHALL MOON OR ITS AFFILIATES, SUPPLIERS OR VENDORS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE OR ANY OTHER DAMAGES OF ANY KIND ARISING FROM THE USE OF THE PRODUCTS OR SERVICES, EVEN IF THE PURCHASER HAS BEEN ADVISED OR OTHERWISE KNOWS OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.